{"id":349,"date":"2023-04-25T12:30:54","date_gmt":"2023-04-25T12:30:54","guid":{"rendered":"https:\/\/servicefy.com.au\/?page_id=349"},"modified":"2023-05-01T08:09:58","modified_gmt":"2023-05-01T08:09:58","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/servicefy.com.au\/?page_id=349","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

FAQ’s<\/h2>\n

<\/stop><\/stop><\/linearGradient><\/defs><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/circle><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/circle><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/circle><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/g><\/svg> <\/p>\n
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Mover & Packer <\/h5>\n<\/section>\n
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How are we different from other movers?<\/h5>\n

We are designed to deliver the most trusted, quality, and reliable businesses in the logistics and removal industry. We offer free quotes over the phone. You will get fast and efficient service from Servicefy.<\/p>\n<\/section>\n

\n
How much does it cost to have a removalist service in Perth?<\/h5>\n

The cost of service depends upon the situation. The minimum charges start from $300. The cost is estimated on the basis of the number of rooms or unit taking time, number of movers required, type of truck required for the transport. You can contact our professionals for free quotes for your service requirement.<\/p>\n<\/section>\n

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What Information I have to provide to your professionals for moving service?<\/h5>\n

For booking our service we only need the following details; Pickup address, Delivery address, Date you prefer to move, Contact number.<\/p>\n<\/section>\n

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Do you work on weekends?<\/h5>\n

Yes, we are available 24\u00d77 hours. You can easily book our professionals depending upon the requirement. We cover all suburbs on the same service charge.<\/p>\n<\/section>\n

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How can I book a house moving service with Servicefy?<\/h5>\n

Professionals of Servicefy provides the best house moving services at most affordable rates that suit your pocket. You can easily book our service by calling us at 0493 394 852.<\/p>\n<\/section>\n

\n
Why use a professional removalist?<\/h5>\n

Moving the home, office, furniture or any other unit requires physical strength, a lot of valuable time, patience, and experience. Professionals take care of each step and move all objects safely without any damage.<\/p>\n<\/section>\n

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Do you transport pets to our new house?<\/h5>\n

Yes, Servicefy carefully moves your lovely pets to the new home. We handle them with care, love, and patience. All our professionals are friendly and understand your affection towards your pets.<\/p>\n<\/section>\n

\n
Can you move a grand piano in a pickup truck?<\/h5>\n

Our professionals by using the lifting straps, dolly, furniture pads, secure straps, and other tools, successfully move a grand piano in a pickup truck. We ensure the safe delivery of your piano.\u00a0\u00a0\u00a0<\/p>\n<\/section>\n<\/section>\n

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HOUSE Cleaning Services<\/h5>\n<\/section>\n
\n
\n
How much does it cost?<\/h5>\n

That depends. When you request a quote a Servicefy representative will get in touch to make a viewing appointment.<\/p>\n

He or she will then take a quick look around your home (number of rooms, layout, size etc) then provide an on-the-spot quote. But don\u2019t worry there\u2019s no obligation.<\/p>\n

You can then have as much time as you want to think about it and get back to us. Once you give us the go-ahead we will schedule in a cleaning date and time \u2013 either as a one-off or on a regular basis.<\/p>\n<\/section>\n

\n
How do I pay?<\/h5>\n

It\u2019s easy and convenient. You simply give us your bank or credit card details (which we treat in the strictest of security and confidentiality at all times) and we debit the amount off your card each time.<\/p>\n

We will also provide a full invoice each time we visit for your records.<\/p>\n<\/section>\n

\n
How long does each clean take?<\/h5>\n

Again that depends. We don\u2019t quote on time, we quote on the job. So, you will pay the same price every time regardless of how many cleaners or how long it takes.<\/p>\n

This gives you consistency and also puts the onus back on Servicefy to get the job done properly and efficiently.<\/p>\n<\/section>\n

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How can I trust your cleaners?<\/h5>\n

Because our interview, training and vetting procedures help ensure our staff are all highly dependable, careful, discreet and trustworthy.<\/p>\n

This is a high priority of ours and one we take very seriously. We have a reputation as one of the best home cleaning services, as such we will do everything within our power to keep it that way.<\/p>\n<\/section>\n

\n
Are your cleaning teams pet friendly<\/h5>\n

Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We\u2019re a pet friendly cleaning service.<\/p>\n<\/section>\n

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How do I book for a cleaning service?<\/h5>\n

All you have to do is click book now, enter your relevant details and within 60 seconds you\u2019re on the way to have a spick and span household. We\u2019ll reply on the same business day confirming the appointment and arrival time. Also you can call 493394852 for live help or chat with us.<\/p>\n<\/section>\n<\/section>\n

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CARPET STEAM Cleaning Services<\/h5>\n<\/section>\n
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How long does a Carpet cleaning appointment typically take?<\/h5>\n

The length of a carpet cleaning appointment depends on the size of the area to be cleaned, but it typically takes 1-3 hours.<\/p>\n<\/section>\n

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What is the difference between steam cleaning and dry cleaning?<\/h5>\n

Steam cleaning uses hot water and steam to clean carpets, while dry cleaning uses chemicals and solvents to clean carpets without using water.<\/p>\n<\/section>\n

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Do you offer any discounts or promotions for steam cleaning?<\/h5>\n

Yes, we offer discounts and promotions throughout the year. Check our website or call us for current specials.<\/p>\n<\/section>\n

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How does steam cleaning affect the life of my carpets?<\/h5>\n

Steam cleaning can extend the life of your carpets by removing dirt and grime that can damage carpet fibers over time.<\/p>\n<\/section>\n

\n
How can I maintain my carpets between steam cleaning appointments?<\/h5>\n

Regular vacuuming and prompt spot cleaning can help keep your carpets clean and extend the time between steam cleaning appointments.<\/p>\n<\/section>\n

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How can I tell if my carpets are dry after steam cleaning?<\/h5>\n

You can test for dryness by touching the carpet surface with a clean hand or foot. If it feels dry to the touch, it\u2019s likely dry.<\/p>\n<\/section>\n

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How can I prepare for a steam cleaning appointment?<\/h5>\n

Before our team arrives, we recommend removing any small items from the carpeted area and vacuuming the carpets to remove loose dirt and debris.<\/p>\n<\/section>\n

\n
Do you offer any guarantees for your carpet cleaning services?<\/h5>\n

Yes, we offer a satisfaction guarantee for our carpet cleaning services. If you\u2019re not completely satisfied with the results, we\u2019ll work with you to make it right.<\/p>\n<\/section>\n<\/section>\n

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\n
Gardening Service<\/h5>\n<\/section>\n
\n
\n
Do I need to be home while you\u2019re doing the job?<\/h5>\n

Being home is not necessary. You\u2019d be able to go out, run some errands and come back at the end just to make sure that everything is been done to your satisfaction.<\/p>\n<\/section>\n

\n
Do you charge per square meter?<\/h5>\n

We do not charge per square meter but by the hour. The lawn mowing pros would do the job regardless the size of the lawn. If the technicians are finished earlier, they will do something else that is needed.<\/p>\n<\/section>\n

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Do I need to provide materials or equipment?<\/h5>\n

The teams we send arrive on time and fully equipped to tackle all your gardening needs. The only thing you need to provide is access.<\/p>\n<\/section>\n

\n
What happens if your gardeners do not do a good job?<\/h5>\n

In any case of unsatisfactory works provided by the gardeners, Servicefy a responsibility to address the issue according to our procedures and conditions. Feel free to contact our customer service department, and we\u2019ll be more than happy to provide further assistance.<\/p>\n<\/section>\n

\n
What areas do you service?<\/h5>\n

Perth and surrounding area<\/p>\n<\/section>\n

\n
What is the project process?<\/h5>\n

During the initial phone inquiry, we will first gather basic information as to the work required and then arrange for a free call and consultation to discuss the project in more detail. The site will be assessed and then options and recommendations provided. A rough design idea and estimate will be agreed upon after which a more finished design and quote for the project will be presented at a second meeting.<\/p>\n<\/section>\n<\/section>\n

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Aged Care<\/h5>\n<\/section>\n
\n
\n
What Aged care home? <\/h5>\n

An Aged Care home, also known as a nursing home or residential Aged Care facility, provides accommodation and health care for seniors who can no longer continue living in their own home.<\/p>\n

The reasons a person cannot stay at home are varied:<\/p>\n

    \n
  • Unable to manage at home without help<\/li>\n
  • Increasing pressure on the carer<\/li>\n
  • An emergency<\/li>\n
  • Loneliness<\/li>\n
  • Disability<\/li>\n
  • Illness<\/li>\n<\/ul>\n

    Seniors in Aged Care homes get assistance with day-to-day tasks like meals, cleaning and laundry. Qualified nursing staff provide 24-hour health care, including showering, toileting, dressing, grooming, continence management, medication management and wound care.<\/p>\n

    \u00a0<\/p>\n

    Servicefy Aged Care Residences also provide complex and specialised types of health and medical care, such as Dementia Care, Palliative Care and rehabilitation.<\/p>\n<\/section>\n

    \n
    How Dose Aged Care Work<\/h5>\n

    The Australian Government subsidises a range of Aged Care homes around Australia. As a result, seniors can access affordable care and support services when needed. The subsidies are paid directly to the Aged Care home.<\/p>\n<\/section>\n

    \n
    The amount of funding is based on:<\/h5>\n
      \n
    • your care assessment, using a tool called the Aged Care Funding Instrument or ACFI<\/li>\n
    • your personal contribution, using an Income and Assets Assessment<\/li>\n
    • Subsidised Aged Care homes must meet Aged Care Quality Standards to receive government funding<\/li>\n<\/ul>\n<\/section>\n
      \n
      Are your carers and other staff covered by insurance?<\/h5>\n

      Yes, all of Servicefy employees are covered with full insurance cover. They are also thoroughly police and reference checked.<\/p>\n<\/section>\n

      \n
      Is your team experienced?<\/h5>\n

      Our team is qualified and fully experienced. They are coordinated by our local managers responsible for service provision in their own regions.<\/p>\n<\/section>\n

      \n
      Do you comply with the standard set by Human Services Standards 2011?<\/h5>\n

      Servicefy fully complies with the strict standards as set out by the Human Services Standards 2011, Certification National Standards for Disability Services 2013 & Certification Department of Health and Human Services.<\/p>\n<\/section>\n<\/section>\n

      \t\t<\/p>\n

      \n
      Commercial Cleaning<\/h5>\n<\/section>\n
      \n
      \n
      Do I Need To Provide The Cleaning Supplies And Equipment?<\/h5>\n

      Servicefy takes care of it all. We make use of bio-degradable, environmentally friendly cleaning products and chemicals. Our cleaning supplies are entirely safe. Also, our cleaners in Perth will arrive at your commercial facility with all the needed equipment and tools to do the job correctly.<\/p>\n<\/section>\n

      \n
      Will I Get The Same Cleaner Each Time?<\/h5>\n

      We prefer sending the same cleaner to perform your office or commercial space cleaning service each time. However, if you are unhappy or wish to change cleaners, do not hesitate to inform us. Then, we will arrange for a different cleaner to tend to your needs.<\/p>\n<\/section>\n

      \n
      What Is Included In Commercial Cleaning?<\/h5>\n
        \n
      • Commercial cleaning services in Perth is a huge market, and it vastly differs from domestic cleaning. Our commercial cleaning services include carpet cleaning, office cleaning, commercial space cleaning, window cleaning, cleaning medical facilities, cleaning schools, and a lot more. Our commercial cleaners are a lot more experienced than domestic cleaners since they have undergone rigorous training. They are all qualified to provide you with the best service. We are not only talking about vacuuming floors. Our services cover window cleaning and waxing floors as well. If you wish to experience the best commercial cleaning service, don\u2019t hesitate to call Servicefy. See the difference for yourself.<\/li>\n<\/ul>\n<\/section>\n
        \n
        Can I Provide Special Instructions To Your Cleaners?<\/h5>\n

        Yes, Servicefy is more than capable of adjusting to your specific requirements. You can call us or send an email, and our customer service executive will ensure that the instructions are passed to your cleaner.<\/p>\n<\/section>\n

        \n
        How Can I Book An Appointment?<\/h5>\n

        Booking a cleaning appointment with Servicefy is very simple. First, reach out to us via email or phone or webiste enquary from, and we will set up a cleaning consultation. Next, discuss your specific needs with our executive, and according to your wants, we will select a cleaner for you. Then, we will set up a survey of your office or commercial space and provide you with an obligation-free quote. Once you accept the quote, we will train the chosen cleaner and give you a cleaning appointment based on your schedule. We are known to work around schedules and are always careful not to disrupt daily functions.<\/p>\n<\/section>\n

        \n
        Do you comply with the standard set by Human Services Standards 2011?<\/h5>\n

        Servicefy fully complies with the strict standards as set out by the Human Services Standards 2011, Certification National Standards for Disability Services 2013 & Certification Department of Health and Human Services.<\/p>\n<\/section>\n<\/section>\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

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